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Ticketing Policies

Ticket Purchasing | Visitor Guidelines | Mailing Tickets / Will Call | Latecomers | Refunds and Exchanges | Donations | Parking | Conduct, Liability, and Image Policies


Admission

Admission to the building is free. Admission to exhibitions is free through August 31, 2020.


Ticket Purchasing

All tickets for live, in-person programs must be purchased 12 hours in advance of the program's scheduled start time. Tickets may be purchased in-person at Asia Society Texas Center, by phone at 713.496.9901, and online on the Upcoming Events page.

To accommodate reduced capacity and necessary physical distancing measures, a maximum of four (4) tickets per purchase is allowed. If multiple tickets are purchased in a single transaction, all ticket holders will be seated together and must be in the same household.

In-person and phone transactions are processed Thursday through Friday, 11 a.m. – 4 p.m., and Saturday and Sunday, 10 a.m. – 4 p.m. Online transactions are processed 24 hours a day, 7 days a week.


Visitor Guidelines

Please turn off all pagers, cellular phones, personal organizers, watch alarms, and other sound-emitting devices before the start of the in-person program. Cameras and recording equipment may be strictly prohibited.

No food or beverages are allowed inside The Brown Foundation Performing Arts Theater or any other venue, unless otherwise stated.

Smoking is not permitted inside.

Due to the COVID-19 pandemic, additional policies and procedures are in place to protect the health and safety of our guests, staff, volunteers, and speakers. Protocols include mandatory physical distancing and face mask usage. Please review our health and safety guidelines to prepare for your visit.


Mailing Tickets / Will Call

Asia Society Texas Center does not mail tickets.

Ticket holders for in-person programs must check in at Will Call, located at the front desk, to receive their seat designations. Will Call generally opens one (1) hour prior to the start of an event and remains open until 30 minutes after the start of an event.

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Latecomers

Please be aware that all in-person programs start promptly. In order to maintain necessary physical distancing measures during the seating process, Asia Society cannot guarantee the availability of late seating at this time. We strongly recommend ticket holders arrive at least 30 minutes prior to the start of an event to find parking and safely take their seats.

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Refunds and Exchanges

Tickets are nonrefundable, except in cases of postponed or canceled events. Should a program be canceled due to restrictions on gatherings related to the COVID-19 pandemic, ticket holders will be contacted with options to exchange tickets for a different event, request a refund, or convert their ticket purchase to a donation in support of Asia Society's mission. A service charge may apply. For more information, please call 713.496.9901.

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Donations

Tickets for a program canceled due to COVID-19 restrictions can be converted to a tax-deductible contribution. A letter acknowledging this contribution will be mailed to ticket holders for tax purposes.

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Parking

Patrons who pre-purchase parking should insert a credit card upon entry to the ASTC lot, accessible from Caroline or Austin Streets. Patrons will be issued an exit ticket at check-in at the Information Desk. Patrons should insert exit ticket upon departure from the ASTC lot. Since credit cards are only charged upon exit, the credit card used upon entry will not be charged. Please contact Guest Services at 713.496.9901 with any questions.

Effective March 1, 2020, parking is $7. Asia Society Member will continue to pay only $5 for parking. Please use your credit card to access our parking, and visit our front desk where the actual charge of $5 will be made on your card.

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Conduct, Liability, and Image Policies

Asia Society management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disruptive or out of compliance with Asia Society's rules and regulations. Guests in attendance assume all liability for risk and danger incidental to the event. Participation in the event acknowledges your willingness to appear in audio, videos, or photographs taken in public areas of Asia Society. These may be used for promotional purposes or for news coverage.  Titles, artists, dates and prices are subject to change.

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Updated August 11, 2020.

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