Ticketing Policies
Ticket Purchasing | Visitor Guidelines | Mailing Tickets / Will Call | Latecomers | Refunds and Exchanges | Donations | Parking | Conduct, Liability, and Image Policies
Admission
Admission to the building is free. Admission to exhibitions is free through October 2021.
Ticket Purchasing
Program tickets may be purchased in-person at Asia Society Texas Center, by phone at 713.496.9901, and online via the Upcoming Events page.
In-person and phone transactions are processed Thursday–Friday 11 a.m. – 6 p.m., Saturday–Sunday 10 a.m. – 6 p.m., and before the start of a program. Online transactions are processed 24 hours a day, 7 days a week.
Visitor Guidelines
Please turn off all pagers, cellular phones, personal organizers, watch alarms, and other sound-emitting devices before the start of the in-person program. Cameras and recording equipment may be strictly prohibited.
No food or beverages are allowed inside The Brown Foundation Performing Arts Theater or any other venue, unless otherwise stated.
Smoking is not permitted inside.
Due to the COVID-19 pandemic, additional policies and procedures are in place to protect the health and safety of our guests, staff, volunteers, and speakers. Protocols include physical distancing and face mask usage. Please review our health and safety guidelines to prepare for your visit.
Mailing Tickets / Will Call
Asia Society Texas Center does not mail tickets.
Ticket holders for in-person programs must check in at Will Call, located at the front desk, to receive their seat designations. Will Call generally opens one (1) hour prior to the start of an event and remains open until 30 minutes after the start of an event.
Latecomers
Please be aware that all in-person programs start promptly. To minimize disruptions, guests arriving after the start of a program will be seated a suitable interval designated by Asia Society Texas staff in close consultation with the artists and speakers. We recommend ticket holders arrive at least 30 minutes prior to the start of an event to find parking and safely take their seats.
Refunds and Exchanges
Tickets are nonrefundable, except in cases of postponed or canceled events. Should a program be canceled due to restrictions on gatherings related to the COVID-19 pandemic, ticket holders will be contacted with options to exchange tickets for a different event, request a refund, or convert their ticket purchase to a donation in support of Asia Society's mission. A service charge may apply. For more information, please call 713.496.9901.
Any ticket holder who feels unwell, has tested positive for COVID-19 in the past 10 days, has had close contact with a person who tested positive for COVID-19 within 10 days of a program, or is displaying symptoms related to COVID-19 as outlined by the CDC should not come to Asia Society Texas Center. Please call the front desk at 713.496.9901 and we are happy to exchange tickets for a different program.
Donations
Tickets for a program canceled due to COVID-19 restrictions can be converted to a tax-deductible contribution. A letter acknowledging this contribution will be mailed to ticket holders for tax purposes.
Parking
Patrons who pre-purchase parking should insert a credit card upon entry to the ASTC lot, accessible from Caroline or Austin Streets. Patrons will be issued an exit ticket at check-in at the Information Desk. Patrons should insert exit ticket upon departure from the ASTC lot. Since credit cards are only charged upon exit, the credit card used upon entry will not be charged. Please contact Guest Services at 713.496.9901 with any questions.
Parking is $7. Asia Society members pay only $5 for parking. Please use your credit card to access our parking, and visit our front desk where the actual charge of $5 will be made on your card.
Conduct, Liability, and Image Policies
Asia Society management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disruptive or out of compliance with Asia Society's rules and regulations. Guests in attendance assume all liability for risk and danger incidental to the event. Participation in the event acknowledges your willingness to appear in audio, videos, or photographs taken in public areas of Asia Society. These may be used for promotional purposes or for news coverage. Titles, artists, dates and prices are subject to change.
Updated October 14, 2020.