Desktop System Support
Location: Manila
FLSA EXEMPTION CODE: Exempt
SUMMARY:
The Desktop System Support is responsible for all aspects of the operations relating to installed and anticipated computer hardware, networked systems, and data communications technologies. The Desktop System Support is a versatile and highly motivated individual who ensures the end user has the tools necessary to efficiently do their jobs and to assist users with PC and Network related issues, such as PC configuration for proper boot and network connectivity, Microsoft Office training and support, and printer trouble shooting.
RESPONSIBILITIES:
- Manage, operate, upgrade, and maintain Asia Society workstations systems in mixed platform (PC and Macintosh) environment and relocate computer equipment to different locations
- Configure printers and deploy them on the network
- Manage, operate and maintain Asia Society New York VoIP phone system.
- Support remote Centers to ensure systems compatibility across the organization
- Work as level 1 and 2 Help Desk technician to facilitate timely support and resolution of Help Desk issues.
- Liaise with contractors and outsourcers to handle day-to-day system maintenance and troubleshooting
- Provide installation and support for mobile users.
- Track and manage asset inventory
- Create and maintain technical documentation
- Provide key technical knowledge for recommendation on emerging technologies
- Available outside business hours for remote support
- Other duties, as assigned.
REQUIREMENTS:
- College degree and 4-5 years related work experience preferred
- A+ Certification and/or Microsoft Certification (MCP)
- Advanced knowledge of Windows
- Advanced knowledge of Apple OS
- Advanced knowledge of Microsoft Office
- Strong experience with Active Directory
- Strong experience with Office 365
- Strong experience with HP printers, Dell laptops and MacBooks
- Strong experience with iOS & Android devices
- Strong experience with Cloud storage solutions: Box, DropBox, Google Drive
- Comfortable replacing internal components in laptops
- Able to carry workstations or printers (40 lbs)
- Proven ability to learn and apply new, emerging technologies
- Strong communication skills
- Ability to interact with a diverse user constituency
- Ability to provide white glove support services
- Strong organizational skills with multi-tasking abilities and attention to detail
- Excellent customer skills and service mentality
- Ability to work beyond the normal workday including week-ends when required
- Prior non-profit work experience highly desirable
ABOUT ASIA SOCIETY:
The Asia Society, founded by John D. Rockefeller the 3rd in 1956, is a global non-profit dedicated to identifying future pathways for Asia and the world which enhance peace, prosperity, freedom, equality, and sustainability. Headquartered in NYC, with 15 Centers located in Asia, the US and Europe, the Asia Society has a dynamic and impressive Board of Trustees of more than 70 international leaders representing thought leadership in policy, the arts, education as well as in governance and philanthropy.
Asia Society is committed to creating a diverse, inclusive, and empowering workplace. We believe that engaging staff, interns, and volunteers with diverse backgrounds enables us to better realize our mission of navigating shared futures.
Asia Society offers a generous benefits package including health, dental, and vision coverage, a 403(b) retirement plan, numerous paid holidays, tuition reimbursement, self-development hours, and more. Please visit www.asiasociety.org/about/careers and click on “Employee Benefits” to view our full benefits summary
Benefit Package Highlights:
- An HRA plan (fully funded by Asia Society) supplements our medical plan and covers the full annual deductible.
- After 1 year of service (1,000 hours), Asia Society contributes 6% of gross earnings to an eligible employee’s 403(b) account, regardless of whether the employee makes their own contributions.
- Asia Society offers Self-Development time off, including Self-Development Summer Fridays between July 4th and Labor Day.
- Asia Society is an equal opportunity employer. Women and people of color are strongly encouraged to apply.
HOW TO APPLY:
To be considered for this role, all interested applicants must submit a completed application to the following email: [email protected].
A completed application must include:
- Resume or CV
- Cover Letter
- Salary Requirements
- Subject line containing: job title and your last name.