Membership and Event Portal FAQs
In February 2023, Asia Society Northern California launched a new membership and event portal. Please reference the FAQs below if you need help using the new portal. If you have a question that is not answered below, our team is happy to assist you during regular business hours. Email us at ASNCC@asiasociety.org.
Q: I am a member; how do I log in?
A: First, go to asiasociety.org/northern-california, and find the landing page for whatever action you want to take (example: renew your membership or register for an event). Click on the corresponding event, membership level, etc.
You will then be taken to our membership and event portal. If you are a member, you can verify your membership through your email. You must know what email is associated with your membership for this to work.
Enter the email address associated with your Asia Society Northern California membership. Click “Verify.” You will then need to go to that email inbox and find an email from Asia Society Northern California. If you don’t see it, check your spam folder.
Once you find that email, you will click the link and it will take you back to your transaction, only you will be logged in.
Q: I tried to login using my email, but I never received a verification email.
A: There may be a few reasons for this:
- You used an email that is different from the one associated with your ASNC membership.
- The email went to your spam folder.
If you need help, please email ASNCC@asiasociety.org and we are glad to help you during regular business hours.
Q: I want to join Asia Society Northern California and register for an event at the same time. Will I get the member rate for my ticket?
A: Yes! If a membership is in your cart at the same time as an event ticket, you will get the member rate for that ticket.
If you don’t think you are getting the correct ticket price for your new membership level, please reach out to us at ASNCC@asiasociety.org BEFORE you purchase the ticket.
Q: I am a member of a different Asia Society center (not Northern California). How do I get discounts for your events?
A: Member access and discounts are intended for members of Asia Society Northern California. However, you may reach out to us by email (ASNCC@asiasociety.org) or phone (415-421-8707) and we can assess if we are able to give you a reciprocal discount.
Q: Can I register more than 1 person for an event?
A: Yes, you may! However, you may need to complete more than 1 transaction in the ticketing system. Because of the interactive nature of Asia Society Northern California’s events, we like to have names for each person attending. After you register the first person, you may go back to the event registration page and do the process again for the next person.
PLEASE NOTE if you are a member, the number of tickets you get at member rates will depend on your membership level. Please contact ASNCC@asiasociety.org if you need assistance.
Q: How do I register a large group for one of your programs?
A: If you would like to register a large group for an event, please reach out to us by phone during business hours (415-421-8707) or email (ASNCC@asiasociety.org).
Q: Where can I locate the Zoom link for the virtual event I registered for?
A: The link to join the Zoom meeting can be found in the ticket order summary email sent to you. The link will also be sent to you again in a reminder email the week of the program.
Q: I am a member but want to use a coupon code to purchase a ticket.
A: If you are logged in as a member, our membership portal will automatically give you the discount associated with your membership level. If you have a coupon code that would provide a greater discount, first log out. Then purchase the ticket as if you were a non-member and enter your coupon code in the cart area.