Ticketing Policies

Hours and Location

Tickets may be purchased in person at Asia Society Texas Center, by phone at 713.496.9901, and online on the Upcoming Events pages.

In-person and phone transactions are processed Tuesday through Friday, 11:00 am until 6:00 pm, Saturday and Sunday, 10:00 am until 6:00 pm, and before the start of an event. Online transactions are processed 24 hours a day, 7 days a week.

 

Admission

Admission to the building is free. Exhibitions in the Fayez Sarofim Grand Hall do not require an admission fee.

Admission to the Louisa Stude Sarofim Gallery is free for Asia Society Members and children ages 12 and younger, $5 for Nonmembers.

All patrons ages 6 and older require a ticket for all ticketed events.

 

Mailing Tickets/Will Call

Asia Society Texas Center does not mail tickets.

All orders will be held at Will Call, located at the Texas Center's Information Desk. Will Call generally opens 1 hour prior to the start of an event and remains open until 30 minutes after the start of the event.

 

Fees

A $1.50 fee per ticket purchased is assessed on credit card transactions. Patrons who wish to avoid this processing fee may purchase tickets in person with cash or check at the Information Desk during the Texas Center’s regular business hours and prior to programs.

 

Refunds and Exchanges

Tickets are nonrefundable, except in cases of postponed or cancelled events. Exchanges may be available to another performance of the same program. A service charge may apply. For more information please call 713.496.9901.

 

Donations

Tickets can be returned to the Information Desk at least 1 hour prior to the start of an event as a tax-deductable contribution. A letter acknowledging this contribution will be mailed to you for tax purposes.

 

Ticket Limits

Some events limit the number of tickets that can be purchased by any one patron. Additional orders to that patron's credit card or email address will be denied or cancelled.

 

Reservations for Free Events

All unclaimed reservations for free events will be released to the public 10 minutes prior to the start of an event, no exceptions.

 

Visitor Guidelines

Please turn off all pagers, cellular phones, personal organizers, watch alarms, and other sound-emitting devices before the start of the event. Cameras and recording equipment may be strictly prohibited.

No food or beverages are allowed inside the The Brown Foundation Performing Arts Theater or any other venue, unless otherwise stated.

Smoking is not permitted inside any of the venues.

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Parking

Patrons who pre-purchase parking should insert a credit card upon entry to the ASTC lot, accessible from Caroline or Austin Street. Patrons will be issued an exit ticket at check-in at the Information Desk. Patrons should insert exit ticket upon departure from the ASTC lot. Since credit cards are only charged upon exit, the credit card used upon entry will not be charged. Please contact Patron Services at 713.496.9901 with any questions.

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Latecomers

Please be aware that all events start promptly. To minimize disruptions, patrons arriving after the start of the event will be seated at a suitable interval designated by Texas Center staff in close consultation with the artists/speakers. We recommend that you arrive at least 30 minutes prior to the start of an event to find parking and to take your seat.

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