Department:   Visitor Services

Reports to:   Visitor Engagement Manager and Events Protocol Specialist

Job Type:     On-Call

FLSA Status: Non-Exempt

Compensation: $16/hr

SUMMARY:

The Asia Society and Museum, located at 725 Park Avenue, is hiring Visitor Engagement Assistants to ensure that all visitors to Asia Society’s New York headquarters building are welcomed warmly, professionally treated and made aware of all the benefits of engagement with Asia Society. The person will be interfacing with visitors and supporting the objectives of the department, as listed in the responsibilities below.

RESPONSIBILITIES:

• Create a positive experience for museum and institution guests that encourages repeat visitation, membership conversion and positive word of mouth for the Society
• Proactively and warmly welcomes guests, members and groups in a cheerful, receptive manner at all times
• Assists with the opening and closing of the facility
• Tracks and monitors attendance and visitation
• Proactively markets Asia Society opportunities to visitors, selling memberships and promoting institutional services
• Processes credit card transactions
• Answers phone calls in a friendly manner, providing requested information about museum, programs and services
• Resolves complaints from guests and members on site or escalates to management as needed
• Stays abreast of current and upcoming exhibitions, programs, special events, services and marketing campaigns
• Provides break coverage for Asia Store
• Perform all other duties as required and assigned

REQUIREMENTS:

• 1-2 years related work experience
• Proficiency with computers/Microsoft Office Suite
• Salesforce experience and virtual box office software knowledge a plus
• Exceptional customer service skills public relations techniques, including phone etiquette
• Previous museum experience and foreign language skills preferred
• MUST be available to work weekends, evenings and seasonal holiday periods

PAY RATE: $15.00/hr

ABOUT ASIA SOCIETY:

Asia Society was established in 1956 by John D. Rockefeller 3rd, as the leading educational institution dedicated to promoting mutual understanding and strengthening partnerships across people, leaders, and institutions of Asia and the United States in a global context. Across the fields of arts, business, culture, education, and policy, we provide insight, generates ideas, and promotes collaboration to address present challenges and create a shared future.

HOW TO APPLY:

To be considered for this role, all interested applicants must submit a completed application to: [email protected].

A completed application must include:

• Resume or CV
• Cover Letter
• Days and times of availability
• Subject line: Visitor Engagement Assistant

Asia Society is an Equal Opportunity Employer who values diversity in the workplace. Women and people of color are strongly encouraged to apply.