Instructions for Virtual NCLC Attendees

At Virtual NCLC, we aim to provide a friendly and welcoming environment. Please treat all individual attendees with respect and tolerance, regardless of gender, sexual orientation, age, disability, ethnicity, or religious views. Let’s be considerate, kind, and professional. Please treat each other as you would expect and wish to be treated.

 

Frequently Asked Questions

When can I access the Virtual NCLC platform?

The Virtual NCLC will be kicked off at 10 am US EST on June 24. We will open the conference platform, hosted on Hopin, to all attendees to get familiar with the site ONE HOUR earlier, at 9 am US EST / 9 PM Beijing.

Please watch a quick NCLC demo video to get a glimpse of Virtual NCLC before June 24.

Click here for the demo video with subtitles/closed captions.

How can I access the Virtual NCLC platform on June 24-26?

(1) If you have registered but did not sign back yet, please log in to https://hopin.to/ and find Virtual NCLC under ‘Next Event” in your Hopin account homepage. Click “Enter Event” blue button on the right when you see a reception page (This button will show up ONE HOUR before the conference starts at 9 AM US Eastern Time).

(2) If you have registered and signed in, go to https://hopin.to/events/virtual-nclc-2020 and click “Enter Event” blue button to join (This button will show up ONE HOUR before the conference starts at 9 AM US Eastern Time).

(3) If you have not yet registered for the conference, follow the instructions on this page: https://hopin.to/events/virtual-nclc-2020.

Accessibility

American Sign Language (ASL) Interpretation for select sessions of the Virtual NCLC is arranged with the generous support of the Confucius Institute at St. Cloud State University. To access the sessions, please see the meeting schedule and look for the designation “(ASL)”.

For plenaries, join via Zoom: https://minnstate.zoom.us/j/93284126822 (Password: 300944)

For breakout sessions marked “(ASL)”: go directly to the session on Hopin.

What technology do I need to prepare for the conference?

Here are a few tips to equip yourself with a smoother conference attendance experience:

  • Join from a compatible browser. Hopin works the best on Chrome (highly recommended) and Firefox. Make sure your browser is up to date. Please note that Hopin is not compatible with Safari, Internet Explorer, or Edge.
  • Check your internet speed and network. We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we recommend 30mbps download and 10mbps upload or higher for the best quality - test your speed here.
    • If you are using a VPN (network) or device provided by your employer, please ensure your device can access and share your camera and microphone.
    • Ensure you can access the following website domains to use Hopin: *.hopin.to;*.tokbox.com;*.pusher.com;*.herokuapp.com;*.mux.com;*.twilio.com.
    • You may have to check with your IT department if using a device or network provided by your employer.
  • Restart your computer before joining the event. This ensures that there are no other video applications holding onto audio or video for any reason.
  • Please use headphones when participating on-screen. This will help eliminate echo and feedback.

What can I do if I lose sound or can’t share my audio/video?

Please try these steps (in order):

  1. Check if you are using Chrome (highly recommended) and Firefox web browser
  2. Refresh your browser
  3. Ensure your browser's permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content). If you're on a Mac, ensure your browser has permission to record your screen (open your computer's System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box)
  4. Quit and relaunch your browser
  5. Restart your computer
  6. Join the event in a different browser (e.g.: switch from Chrome to Firefox)

If I run into a technical problem, what can I do?

*If you are plenary speakers, breakout presenters and/or exhibitors, we will appoint a staff member as your point of contact.

For general technical questions, please try these steps (in order):

  1. Check if you are using Chrome (highly recommended) and Firefox web browser
  2. Refresh your page
  3. Quit and relaunch your browser
  4. Restart your computer
  5. Join the event in a different browser (e.g.: switch from Chrome to Firefox)

If there is anything beyond self-troubleshooting could help, please email nclc@asiasociety.org for further assistance.

Will the conference be recorded? Can I access the recordings afterward?

While we highly encourage attendees to join the live conference and interact with each other, we understand that some of our attendees may not be able to attend the full conference due to time differences. The two plenary sessions will be recorded and posted online after the conference. We will update attendees if we would be able to share breakout session recordings online upon the completion of the virtual conference.

Can I stay on the conference platform to network with other attendees after 2 PM ET on June 24 & 25?

Yes, although the conference-wide activities are scheduled from 10 am-2 pm each day on June 24-26, you can take advantage of the conference platform to network with other attendees by chat or 1:1 video calls on Hopin after 2 pm. However, limited/delayed tech support from the NCLC team may occur beyond the conference-wide activities timeframe (10 am-2 pm ET). 

The conference site on Hopin will be completely closed after 5 pm ET on June 26.