Group Responsibilities and Guidelines
Group Responsibilities and Guidelines
We are pleased that your group will be visiting the Asia Society Hong Kong Center (the “Center”). In order to assure the best exploring experience, please read the following list of responsibilities and guidelines and share them with your group prior to the visit.
- Group leaders are responsible for the behavior of their groups at all times.
- Security procedures will be in place for anyone entering the Center with dangerous goods, including flammable substances, corrosive substances, noxious items and gas cylinders.
- Luggage, carry-on bags, oversize backpacks and musical instruments are not allowed in the Center and cannot be checked in at the cloakroom at the main reception in Entry Pavilion.
- Visitors should not enter any part of the Center that is closed to the public.
- Smoking is prohibited in all areas of the Center including outdoor areas.
- Visitors should not throw stones, pick plants and deface/damage facilities and exhibits.
- Visitors should keep their voices low.
- Running and rough play are prohibited.
- Animals are not allowed in the Center (except for guide dogs for the blind).
- Food (including gum and candy) and drinks are prohibited inside the Chantal Miller Gallery (formerly Asia Society Gallery) and Miller Theater.
- Mobile phones and pagers must be turned off while in the Chantal Miller Gallery and Miller Theater.
- Photography and video cameras are strictly prohibited inside the Chantal Miller Gallery.
- Visitors should follow all signs, notices, directions and instructions given by Center staff, docent(s), tour guide(s) and security guards in the Center.
- The Center reserves the right to refuse or dismiss any group for misconduct.
- Tour will start at the scheduled time even if arrival at the Center is earlier than scheduled.
Please see Gallery Visit for School for specific information about bringing a school group to the Chantal Miller Gallery.
Guidelines: Before Your Visit
Please review your confirmation letter for your scheduled check-in desk. Any group arriving more than 30 minutes late cannot be guaranteed its scheduled guided program.
Arrival and Check-In
Please plan on arriving at the Center 15 minutes before your scheduled visit to allow time for security clearance, coat check, and check-in. (Note: Unless otherwise confirmed, generally no entry to the Center will be permitted before 10:45 a.m. Tuesday to Friday, and before 9:45 a.m. Saturday, Sunday and public holidays).
Public Heritage Tour
Groups must check in at the Nobel Reception which is accessible through the main entrance on 9 Justice Drive.
Exhibition Tour/Gallery Visits
Groups shall proceed directly to the Chantal Miller Gallery in the Heritage Compound of the Center for check-in.
All areas of the Center are wheelchair-accessible entrance.
Payment and Refund Policies
Payment is due upon arrival for admission to the Chantal Miller Gallery. The group leader is responsible for the entire amount due; group members may not pay individually. Refunds or credits will not be given for prepayments or pre-cut cheques if the actual number of people in the group is less than the prepaid amount.
Any cancellations of the tour or changes to the group count must be made seven (7) days prior to the group’s arrival in order to receive a refund.
Guidelines: During Your Visit
Please notify your group of the following guidelines prior to your visit, and review them upon arrival at the Center.
Consideration for Others
Although discussion in the Center is encouraged, please keep voices respectfully low. The Center is a place for looking, thinking, and quiet discussion. Mobile phones and pagers must be turned off while in the Chantal Miller Gallery and Miller Theater.
Other groups and individuals may wish to see the same objects that interest you. Please be aware of others waiting to view a particular work and be courteous about moving on promptly.
Respect for Center Objects
Do not touch any plants, trees, and work of art in the Center. The invisible oil on your fingertips leaves a film on any surface of touched; over time, these marks attract dust and pollutants from the air, damaging and obscuring surfaces of works of art. Please refrain from pointing or gesturing when you are close to unprotected works of art.
All work of art on display are valuable. They are often extremely fragile and must not be touched at all time.
Photography and Sketching
Still photography in the Center (except for the Chantal Miller Gallery) is permitted for private, noncommercial use only. Photographs taken cannot be published, sold, reproduced, transferred, distributed, or otherwise commercially exploited in any manner whatsoever.
Sketching, in pencil only, is permitted in all areas of the Center (except for the Chantal Miller Gallery), the use of ballpoint pens, ink, markers, fountain pens, or watercolors is not permitted at any time.
See Visitor Tips and Policies for more information about photography and sketching in the Center.
Luggage and Coat Check
Luggage, carry-on bags, oversize backpacks and musical instruments are not allowed into the Center and cannot be checked in at the Center’s cloak room. All large bags, large umbrellas and sports equipment must be checked in at the cloakroom at the main reception in Entry Pavilion. To ensure the safety of the exhibition items, the Center does not permit visitors to carry bags on their backs in the Chantal Miller Gallery. Food and drinks are not allowed in the Chantal Miller Gallery and may not be checked in at the Gallery reception or the cloak room in the main reception.
The Center reserves the right to decide what can and cannot be checked in at the Gallery reception and the cloak room in the main reception. Please see Visitor Tips and Policies for more information.
The content of all printed materials and electronic publications relating to an event that is to take place at the Center —including the invitation copy, final typeset copy, programs, and any other promotional material — is subject to the Center's approval. Materials must be submitted to the Center for review and approval before being printed.
Prohibition of Fund-Raising
Groups may not use or promote group visits and/or events to/at the Center for their own fund-raising purposes.
We hope you and your group enjoy your visit to Asia Society Hong Kong Center.